Info
Shipping
We offer international shipping to all destinations.
Pieces ordered from our Nila Iliza online store within the United Kingdom will be shipped with Royal Mail Next Day Delivery free of cost. Please see below costs for Europe & International orders.
- UNITED KINGDOM - Free Next Day Delivery
- EUROPE £10 - Fedex 2-5 Business Days
- INTERNATIONAL £17 - DHL International 2-10 Business Days
Orders placed before 12pm, will be dispatched the same day. Orders placed after 12pm will be prepared the next working day. If ordered on a Saturday, Sunday or Public Holiday, your order will be packed and shipped on the following working day.
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: help@nilailiza.com
Return Policy
You can request to return your purchase for an exchange or refund within 14 days of receiving your order.
The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfil exchange requests will be subject to the availability of garments at the time at which the return is received for processing. There is a strict limit of 2 exchanges per transaction.
Please send an email to help@nilailiza.com with your order number to request and confirm with us the reason for your return.
Item to return
Return reason
Comments (optional)
Once your return is confirmed we will send you the instructions, such as the return address details and a Returns Form, which should be included inside your return package. Please wait to receive all required returns information before sending any returns. Our team is off duty on Saturday and Sunday, so if you submit an online return request over the weekend we will reply on Monday.
Shipping costs are not included in the refund.
Swimwear: For hygiene reasons, all sales of swimsuits, bikini tops and bikini bottoms are FINAL SALE. No returns will be accepted.
Sales: Items purchased using a discount or promotional code during a flash sale are eligible for exchange or store credit only. No Refunds.
Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.
We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.
We understand that some international postage can be costly, so we do not expect express shipping on returns. The 14 day returns period applies only to the time in which a return must first be requested.
Exchanges
Once we receive your return at our warehouse, please allow approximately 5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way. Please note, exchanges are subject to availability at the time your return is received and processed by our warehouse team. If you require a change of address for your exchange postage, you will need to contact us at help@nilailiza.com and await our confirmation.
Whilst we are working hard to get exchanges processed quickly, please allow extra time during peak and promotional periods. Thank you for your understanding.
Please remember that shipping costs are not included. However, if you request an exchange, we will arrange the shipping of the new item to you.